Introduction
Reliable Distributions is committed to ensuring partner satisfaction through clear and equitable returns and refunds processes. While we implement rigorous quality inspection protocols before dispatch, we recognize that occasionally issues may arise during transit or due to unforeseen manufacturing defects. This policy outlines procedures, eligibility criteria, and timelines for managing returns and refunds.

Eligibility Criteria and Notification Timeframes
To qualify for return or refund consideration, Buyers must notify Reliable Distributions within seven calendar days of product receipt. Claims submitted beyond this timeframe may not be accepted unless exceptional circumstances exist and are acknowledged in writing. Notification must include relevant order details, SKU identification, quantities, batch numbers where available, and clear photographic or video evidence of defects or damage.

Resolution Options
Upon claim validation, Reliable Distributions may offer one of the following resolutions depending on issue nature and extent:
• Replacement Shipment: Reliable will dispatch replacement units for defective items following mutual agreement on replacement scope.
• Partial Credit or Refund: For verified shortages or partial defects, Reliable may issue pro-rated credit or refund for affected items.
• Full Refund: In exceptional cases where entire orders are significantly defective or undeliverable, full refund processing may occur following thorough investigation.

Return Procedures and Logistics Management
When physical returns are necessary, Reliable will provide Buyers with preferred return logistics guidance. Returns must be securely packaged and returned in original condition unless otherwise advised. Reliable may arrange courier pickup or request Buyers ship items to designated facilities. Return shipping costs are allocated as follows:
• If defects are confirmed and attributable to Reliable Distributions or manufacturing partners, return shipping costs will be borne by Reliable.
• If returns result from Buyer negligence, incorrect post-delivery handling, or preference changes, return shipping costs may be charged to the Buyer.

Inspection and Assessment Protocols
All returned items undergo thorough inspection to verify claims. Reliable reserves rights to engage independent assessors for complex claims. Inspection outcomes determine whether replacement, credit, or refund is warranted. In cases of disputes, Reliable will share inspection findings and collaborate with Buyers to identify fair resolutions.

Refund Processing Timelines
Once refunds receive approval, Reliable aims to process them within 7–14 business days depending on payment methods and banking partner procedures. Refund amounts will exclude shipping or transaction fees incurred unless otherwise mutually agreed.

Exceptions and Exclusions
Customized products, private-label goods, and items altered after delivery are generally non-returnable unless defects are demonstrable and accepted by Reliable following inspection. Claims resulting from mishandling or wear after delivery are not covered under this returns policy.

Contact Information and Escalation Procedures
For returns, please contact the Reliable support team with your order number and claim details. If resolution outcomes prove unsatisfactory, escalation procedures are available, and Reliable will assign senior representatives to review claims and propose settlements where appropriate.